ROGUE COMPANIES
Protect Yourself from Rogue Traders
Unfortunately, the home services industry has its share of unscrupulous operators. Here's how to identify and avoid them.
Warning Signs to Watch For
No Fixed Business Address
Legitimate companies have verifiable business premises. Be wary of those who only provide a mobile number.
No Industry Accreditation
Check for Gas Safe registration, NICEIC approval, or other relevant certifications. Don't take their word for it.
No Written Quotes
Always insist on a detailed written quotation before any work begins. Verbal quotes are impossible to verify.
No Verifiable Reviews
Look for reviews on Google, Trustpilot, or Checkatrade. Rogue traders often have no online presence.
No Proof of Insurance
Ask to see public liability insurance certificates. Any reputable tradesperson will have this readily available.
Pressure to Pay Upfront
Never pay for the full job in advance. A reasonable deposit may be appropriate, but full payment should be on completion.
How to Choose a Trusted Tradesperson
01
Check Credentials
Verify Gas Safe registration numbers online at gassaferegister.co.uk. Check NICEIC registration. Ask for copies of insurance certificates.
02
Read Reviews
Look for a strong track record on Google, Trustpilot, and Checkatrade. Be wary of companies with no reviews or only vague testimonials.
03
Get Written Quotes
Always obtain at least two written quotes. A reputable company will provide a detailed breakdown of labour, materials, and timelines.
04
Confirm Insurance
Ask for proof of public liability insurance — minimum £2M for domestic work. This protects you if anything goes wrong during the job.
05
Agree Payment Terms
Agree payment terms in writing before work begins. Be cautious of demands for large upfront payments. Pay on completion or in staged payments.